Refund Policy

Last updated: September 25, 2026

We want you to love your Illuminate pieces. If something isn't right, here is how we make it right.

Damaged, defective or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, email us at brightilluminate2026@gmail.com within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund, including shipping. You won't need to send the item back.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. Email us first with your order number and we will send you the return address and instructions. Please don't send items back without contacting us, as returns sent to the wrong address can't be refunded. Return shipping is paid by the customer, and original shipping charges are not refundable. Once we receive and check the item, your refund will be issued.

Order not received

If your order hasn't arrived within 30 business days of purchase, contact us and we will send a replacement or give you a full refund.

Cancellations

You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number.

Room sets

Sets are refunded as a whole. If one piece in a set arrives damaged or defective, we will replace that piece for free.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Questions

Email us at brightilluminate2026@gmail.com or use our contact page. We usually reply within 1–2 business days.